1. GENERAL TERMS
The website www.koufomatalakonias.gr includes the online store of the company Vahaviolos Apostolos.
The company with the name Vahaviolos Apostolos. is active in the trade of products via the internet, has a VAT Registration Number DOY SPARTIS in GUTHEIOU 55, Sparti 23100, a contact phone number +306974036490.
This online store enables our customers as well as all Internet users to instantly get informed about the products offered by our company and to make their purchases electronically.
2. INTELLECTUAL PROPERTY
Intellectual Property Rights and Signal
All the website design, the text, the graphics, its selection and configuration are owned by the company Vahaviolos Apostolos and are protected under the relevant provisions of Greek law, European law and international conventions.
3. PROTECTION OF PERSONAL DATA
The company with the name Vahaviolos Apostolos is responsible for processing the personal data of the visitor / registered user and controls the processing of his/her
data in the electronic services pages of www.koufomatalakonias.gr
To process your data as described below, the company with the name Vahaviolos Apostolos is based on the following legal bases:
- Execution of a contract: In order for the visitor / registered user-customer to complete his orders on the website www.koufomatalakonias.gr it is necessary to process the personal data that he provides when registering and to register his order in the registration form order and to record his transactions.
- Legitimate interests: The processing of personal data is necessary for the improvement of services by the company with the name Vahaviolos Apostolos (processing of statistics and non-identifiable data) to identify fraud attempts as well as to preserve the legitimate interests of the company with the name Vahaviolos Apostolos.
- Consent – Agreement: Registered users – customers are required to give their explicit consent to the following processing purposes: Sending informative / promotional messages and the solely based on automated processing analysis of their consumer behavior (profiles).
3.2 Information, processing and processing purposes:
The company Vahaviolos Apostolos informs the visitor / registered user and the visitor / registered user acknowledges that he / she is aware of the following:
a) Processing of Personal Data: The company Vahaviolos Apostolos will process the personal data of the visitor / registered user – customer as declared by him / her while creating his / her account and in his / her order in the registration form in order to complete the specific order via our online store. Furthermore, provided that the visitor / registered user has given his / her relative consent, the company Vahaviolos Apostolos will be able to process his or her personal data for the purpose of sending commercial information and promotional messages or/and for the formation of a user’s/ customer’s purchasing profile and the improvement of the management of its customer base and the operation of its online store www.koufomatalakonias.gr
b) Online Orders, Types of Personal Data and Processing Purposes:
b.1) Basic Processing
The user / customer has the option of choosing 2 ways to complete an online order and declare his or her personal data:
1. As a visitor: In this case, the personal data of the visitor / client will be retained in the records of Vahaviolos Apostolos until the completion of his specific order, except for transaction data for tax reasons and their processing will absolutely only concern the execution of the sales contract.
2. As a registered user of the e-shop: In this case, the customer / user has created a user account in our online store and his / her personal data will be retained in the company’s records until he / she requests their deletion. The user / customer may at any time alter or correct his / her data by entering his / her account at www.koufomatalakonias.gr with his / her username and password.
In order to make any transaction via the online store (www.koufomatalakonias.gr) of the company Vahaviolos Apostolos and to make orders for the products of the company, the following are requested:
- the full name
- the shipping address of the products and the postal code of the area
- the billing address of the order (if different from the shipping address)
- invoicing data (if an invoice payment has been selected, additional data will be requested such as Company Name, Profession, Tax Office and VAT Registration Number)
- mobile and fixed phone contact number
- the customer’s e-mail address.
In case a product is requested to be delivered to a third party other than the visitor / registered user, the latter acknowledges that he will have full responsibility for the information and the full consent of the person who designates as the recipient, to communicate his or her personal data to the company Vahaviolos Apostolos for the sole purpose of delivering to him/her the relative products and assumes full responsibility for any claims of that person against Vahaviolos Apostolos.
The credit card details are not stored in the company’s storage media during the transaction but are recorded directly in a secure environment of the co-operating company (National Bank) who has undertaken the routing of the cards.
The purpose of the basic data processing is to execute the contract and to complete the specific order, to communicate with the user-client and to send information messages regarding the stages of order processing, to provide explanations about the order and generally information about the purchases he/she has made, the delivery of the order in the user/client choice area, the confirmation and identification of the user/client in all the necessary circumstances and the update of the existing supply to www.koufomatalakonias.gr. The visitor / registered user is informed that the provision of these as above mandatory personal data and as well as his/her transactions data are necessary and a prerequisite for the proper performance of a contract order and delivery of products and services. Therefore, user/client consent is not required for this specific processing.
Each user/client who uses www.koufomatalakonias.gr is informed that his personal data concerning the receipt, execution and delivery of orders as well as questions regarding the purchases, products and services of the company Vahaviolos Apostolos and the orders at www.koufomatalakonias.gr will be processed for the purpose of serving the users/clients both by the responsible employees of the company Vahaviolos Apostolos as well as by the third party recipients or / and processors on behalf of the company in the context of executing an order. These third recipients are transport companies, individual or group shippers, internet and e-commerce service providers, and customer service telephone centers with which the company Vahaviolos Apostolos cooperates.
No other processing or transmission of user/client data will be made by the company Vahaviolos Apostolos and its online store (www.koufomatalakonias.gr) except for the processings under b.2 below for which the company Vahaviolos Apostolos has obtained the prior consent of the users/clients or if required by law or a competent supervisory or judicial authority.
b.2) Processings requiring consent
b.2.1) In order to send to the registered user/customer commercial information and promotional messages from the company Vahaviolos Apostolos and the online store www.koufomatalakonias.gr registered user / customer must have previously given his explicit consent.
The purpose of this data processing of the registered user/customer is to send commercial promotional messages from the company Vahaviolos Apostolos or / and third parties to the registered user/customer, the provision of special offers and discounts on www.koufomatalakonias.gr, the availability of new or alternative products, the communication of the forms of www.koufomatalakonias.gr.
You may at any time withdraw this consent and do not receive such communications from www.koufomatalakonias.gr by sending your request via e-mail to the electronic address firstname.lastname@example.org.
b.2.2) The company Vahaviolos Apostolos also informs its registered user / customer that it can process its personal data and conduct surveys to improve its services offered to registered users / customers. As part of this process, the company Vahaviolos Apostolos has the ability to record their needs, to proceed with the necessary actions to promote its appropriate products and services in order to improve the management of its clientele and to promote its products. In order for registered users / customers to receive personalized offers and updates based on the purchases they have made at the company’s online store, they should give their consent to the analysis of their consumer behavior (setting up a profile) based purely on automated processing and more specifically of the following data generated by user/customer transactions:
- Products purchased at www.koufomatalakonias.gr
- Frequency of visits to www.koufomatalakonias.gr
- Products he/she has placed in his/her shopping cart or in the favorites list at www.koufomatalakonias.gr
- Demographic data reported on www.koufomatalakonias.gr
- Years of residence as a registered user/customer at www.koufomatalakonias.gr
- Participation in promotions
- Expenses made on purchase at www.koufomatalakonias.gr
- Order History at www.koufomatalakonias.gr
The purpose of this specific processing is to optimize the buyer experience of registered users/customers, their personal reward, the communication of products and services tailored to the needs of the customer base of the company Vahaviolos Apostolos, the reception by the registered users/customers of personalized offers and updates that concern them directly as well as the invitation to participate, with or without remuneration, in surveys for the formation of the website Vahaviolos Apostolos, for the evaluation ofmarket trends and the assessment of products and services based on purchases he/she has made.
The visitor / registered user / customer is informed that his / her personal data may be processed by the company Vahaviolos Apostolos even without his/her consent in case of fulfillment of its obligations under law, such as when the relevant data are requested by the tax and banking authorities in the course of audits or the competent supervisory and judicial authorities.
c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the remit of each recipient, the recipients of the registered user/customer data are or may be:
i. The responsible employees of the company Vahaviolos Apostolos.
ii. The tax authorities and the banking authorities in case of an audit
(d) Data subject’s rights: Any registered user/customer, as a data subject, may at any time exercise his rights as provided for in the General Data Protection Regulation 679/2016 E.E. and in particular in the Articles 12 to 23 thereof and in the national legislation, and in particular:
i. the right to information about and access to the data processed by the company Vahaviolos Apostolos.
(ii) the right to limit the processing of his/her data,
(iii) the right to rectify or erase part or all (right to be forgotten) of his or her personal data,
(iv) the right of objection, meaning to object to the processing of his or her personal data
In exercising his/her rights mentioned above, the member can do so:
by submitting a relevant request to the electronic address email@example.com.
The company Vahaviolos Apostolos states that no other use of the personal data of the visitor / registered user will be for purposes other than those mentioned in this present policy without prior notice and, where required, consent.
4. MERCHANTABILITY – AVAILABILITY – CHARACTERISTICS
The available products for sale, their features, prices and available inventory are available at the electronic address www.koufomatalakonias.gr and are accessible to all. Users can search for more product information by clicking on the product icon.
The company Vahaviolos Apostolos guarantees the timely information of the customers regarding the availability or not of the products, but does not bear any responsibility for their availability. The company Vahaviolos Apostolos makes every effort every day to provide all the required information on the product (technical specifications, prices, etc.). However, in order to limit any mistakes, we would recommend you to contact us before any purchase is completed in cases where prices or any other feature is beyond the ordinary and reasonable. The prices listed in the relevant catalogs under each product VAT is included (24%), while the online store www.koufomatalakonias.gr reserves the right to readjust the prices without having to inform the consumers.
5. CHANGE / RETURN
You have the right to change / return the entire order or part thereof without having to tell us why you wish to change / return the products within a deadline of 14 calendar days of the date you have received it. In this case, you only bear the direct cost of returning the products. In the event that the reason for your return is due to a company error, we undertake to bear the cost of returning the product, provided that the return has been made with the shipper Speedex, for any return or change you need you first have to notify us either by telephone at +30 6971550951 or via e-mail at firstname.lastname@example.org.
The company Vahaviolos Apostolos maintains a strict policy to protect the privacy of visitors to the website www.koufomatalakonias.gr. With this note, we provide you with more information on how we use “cookies” and also other automated means to collect specific information about our site visitors, such as the number of visitors to our websites and our most visited websites, through any browser and device used. By collecting this information, we learn how to better adapt our websites and our advertising to our visitors.
7. Download / Delete Data According to GDPR:
In our online store you have the ability to download or delete personal data collected by us. If you are a registered user you must login to your account and clicking on your account icon will show you the two options (Delete and View) we have prepared for you. In any other case or if you have ordered as a visitor to our online store, you can again request the sending of your data or its deletion by sending us an email through the information you will find on our contact page.